Return and complaint policy

The buyer has the right to unilaterally terminate the contract within 14 days from the date of receipt of the product, without giving reasons, in accordance with the Consumer Protection Act.
In order to exercise the right to a refund, the buyer is obliged to notify the merchant via e-mail info@dhyan.shop.

Return conditions

The product must be returned undamaged, unused and in its original packaging, with no signs of use, unless the product has been tested to the extent necessary to determine its nature, characteristics and functionality.
The buyer is obliged to return the product no later than 14 days from the date of sending the notice of termination of the contract.

Return cost

The cost of returning the product is borne by the customer, except in the case of delivery of a defective or wrongly delivered product.

Refund

The refund will be made no later than 14 days from the date of receipt of the returned product, using the same payment method used to make the purchase, unless otherwise agreed.
The merchant may withhold the refund until the returned product is received or until the buyer provides proof that the product has been sent back.

Complaints

In the event of a material defect or malfunction of the product, the buyer has the right to file a complaint in accordance with applicable legal regulations.
Complaints are submitted via e-mail info@dhyan.shop, along with a description of the problem and, if possible, a photo of the product.

The trader will respond to the received complaint no later than 15 days from the date of receipt of the complaint, in accordance with the applicable regulations of the Republic of Croatia.

Exceptions to the right to a refund

The right to return does not apply to products that, due to their nature, are inseparably mixed with other things after delivery or to products made according to the customer's specifications.

Out-of-court dispute resolution

In the event of a dispute, the consumer can file a complaint through the European Commission's online dispute resolution platform (ODR platform), available at: https://ec.europa.eu/consumers/odr